Strong positive cases highlight Shekera, Melissa, Kayla, Brittany, Owen Meyers, and Adam Russo handling Chapter 7 filings, loan modifications, and emergencies with patience and clear explanations. Clients report feeling supported through stressful processes and receiving callbacks promptly. However, negative experiences reveal serious complaints: one seven-year loan modification case where offers doubled the original payment, months of silence between requests, unauthorized charges of $550 to $1000 on accounts, staff laughter at clients documented in writing, and communication failures severe enough that clients felt misled about timelines. These opposing patterns split the review base sharply between those who experienced swift, caring service and those stuck in prolonged, expensive cases with poor support.
The firm claims service areas across Orlando, Clermont, Lakeland, Lake Mary, and Celebration, and their website lists Bankruptcy, Mortgage Foreclosure, Loan Modification, FDCPA, and related practice areas. Named staff who appear in positive reviews (Owen Meyers, Melissa, Brittany, Kayla, Adam Russo) are credited with competence and empathy. The critical risk is unpredictability: clients cannot reliably predict whether their case will close in months with professional courtesy or languish for years with unresponsive service and inflated offers.
Most reviewers praise the firm's legal knowledge and composed approach, particularly Charles Jackson's work on estate planning and Kristen Jackson's commercial real estate deals. One recent reviewer could not recommend the firm, citing ongoing concerns; older reviews flagged delayed callbacks but were resolved with apologies.
Clients describe Jennifer Levy as exceptionally knowledgeable, responsive, and honest, walking them through complex real estate matters with clarity and dedication. One early complaint about a scripted phone intake is isolated among 30 reviews; the consistent praise centers on her willingness to explain outcomes plainly, communicate by phone or text, and fight for clients through difficult legal situations.
Most clients report John Russo and his team (Danielle and Isabella named) guided them smoothly through bankruptcy and estate planning with clear answers and prompt replies. One recent complaint flags phone accessibility as a problem, a gap worth checking before calling.
Last updated 2026-08-27